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Terms and Conditions

OUR STUDIO

Tempo Movement Pty Ltd (ABN 65 664 153 904) trading at Tempo Reformer Pilates is located at 16b 10-28 Lawrence Street, Freshwater NSW 2096 . We ask all participants to carefully read these Terms & Conditions prior to attending their first class. By entering in to a membership, purchasing a pack, attending a class (paid or otherwise), you acknowledge that you have read and agree to all points raised in these Terms & Conditions. Tempo Reformer Pilates reserve the right to change or review these Terms & Conditions at any time, without notice. We will endeavour to notify you as soon as practicably possible of any changes made to these Terms & Conditions. All changes made to these Terms & Conditions will take effect immediately from the date of their publication. 

 

SAFETLY, HEALTH & WELLBEING

Tempo Reformer Pilates are committed to the health and wellbeing of all clients that visit the studio. As such, we ask all clients to inform the teacher at the start of every session of any health risks, pre-exisiting injuries, illness’, if you are pregnant or post natal or have a medical condition that will require the session to be adjusted or modified. Tempo Reformer Pilates recommends that client’s seek medical advice before participating in classes at our studio. Participating in classes at Tempo Reformer Pilates is done so at the client’s risk. We require all clients to sign our liability waiver prior to attending their first class at our studio. You can find our Liability Waiver here {hyperlink} 

 

TEACHER METHODS

Throughout your class at Tempo Reformer Pilates, our teachers may be required to “correct” or “adjust” your technique or pose, by way of physical contact. We deem physical contact to be the best way to ensure correct technique and safer practice thereby reducing the risk of injury to our clients. By attending a class at Tempo Reformer Pilates, you agree and accept this method of instruction and participate in our classes at your own risk. 

 

STUDIO CHANGES

Tempo Reformer Pilates reserve the right to make changes to the class schedules, opening hours, membership and pack prices, private classes and instructors, at any time, without notice. We do endeavour to contact all clients to advise of any changes, as soon as practicably possible. 

 

PERSONAL ITEMS

Tempo Reformer Pilates take no responsibility for loss, theft or damages to personal items bought in to the studio. We highly recommend not bringing any items of value in to the studio; this includes but not limited to wallets, phones, jewellery, handbags.  

 

PRICING

We reserve the right to change pricing or direct debit terms at any time. We will provide 21 days notice in writing of all changes. 

 

CHILDREN IN STUDIO

Under no circumstances do we allow children of any age to sit and wait in the studio while classes are on. Our insurance does not provide cover for children in the studio. 

 

MEMBERSHIPS & PACKS

We offer a variety of packages and membership options to suit your needs. Our packs and memberships may not be shared, are non-transferrable and non-refundable.

 

1. A Membership starts on the date that you sign up for a membership and submit an initial payment via our website or mobile app. Unless we otherwise communicate a different time period to you at the time of sign up, each billing cycle is one week in length. Your Membership automatically renews each week and we will automatically debit the weekly membership from your nominated payment method each week, until your membership is cancelled. You must provide us with a current and accepted method of payment. We may update the accepted methods from time to time, and you will be notified accordingly. If you upgrade or downgrade to a different memberships, all such subscriptions will be governed by these Terms & Conditions and will continue indefinitely until cancelled.

 

All Memberships are set to automatically renew on a week to week basis. We require a seven day written notification of your intention to cancel your membership by way email sent to hello@temporeformer.com.au Membership session allowances of sessions do not roll over from week to week. It is the member’s responsibility to schedule their own classes using the website or App booking system. Sessions not undertaken within the weekly period are forfeited and are not able to be credited to future weeks.

 

During your Membership, we understand that you may require us to place your Membership on hold. Email notification of all holds must be sent to hello@temporeformer.com.au allowing a minimum seven days notice of the required hold. We allow a one week hold period per every 12 week of paid membership. These hold periods are able to be accrued over a certain period of time Ie. Membership of 26 weeks accrues a two week hold period.

 

We reserve the right to refuse entry to classes or cancel bookings if a customer’s account is in arrears and until they bring their account up to date. A $10 dishonour fee will be charged to your nominated payment method for each dishonoured payment.

 

2. Your class pack period commences on the day you undertake your initial class pack. All pack expiry dates, as stated, are final. If you have a medical condition that prevents you from attending any classes, we require a medical certificate from your medical practitioner. With valid reason, will will extend the expiration of your pack, once the request has been received by us by emailing hello@temporeformer.com.au 

CLASS BOOKINGS & CANCELLATIONS

1. All classes must be pre-booked via our website or mobile app. All cancellations and amendments to class bookings must be made via our website or Mobile App. Cancellations or amendments to bookings will not be taken via text, phone, email or direct message.

 

Membership Class Cancellation Policy

2.1 All class cancellations must be made within eight hours of the class start time. Failure to allow a minimum of eight hours, will result in the class being forfeited and we reserve the right to charge a $10 late cancellation fee. This late cancellation fee will be debited from your nominated payment method. 

2.2 Class cancellations made greater than eight hours before class, will result in the class being credited back to your Membership class allowance.

2.3 Membership No Show Policy Any pre-booked class that you do not attend will incur a $15 “No Show” fee and the class will be forfeited. This fee will be debited from your nominated payment method. 

 

3. Class Pack Cancellation Policy

3.1 All class cancellations must be made within eight hours of the class start time. Failure to allow a minimum of eight hours, will result in the class being forfeited and we reserve the right to charge a $10 late cancellation fee. This late cancellation fee will be debited from your nominated payment method.

3.2 Class cancellations made greater than eight hours before class, will result in the class being credited back to your Class Pack allowance.

3.3 Membership No Show Policy Any pre-booked class that you do not attend will incur a $15 “No Show” fee and the class will be forfeited. This fee will be debited from your nominated payment method. 

 

4. Private and Semi-Private Classes: All class cancellations require 12 hour minimum notice prior to the scheduled class. Any class cancellation made with less than 12 hour notice will be considered a ‘no show’ and you will forfeit this class. 

 

WAITLISTS

If you have booked in to class and placed on the Waitlist. When you reach position number one on the Waitlist you will be notified via text/email if a space becomes available. You have 90 minutes to confirm or deny this place before the place will be offered to the next person on the waitlist. It is important if you are booked in to a class and are unable to attend, that you cancel your place so that it gives those on the Waitlist the opportunity to attend the class. 

 

REFUNDS

Our Memberships, Class Packs, Casual, Private and Semi-Private classes and event tickets are non-refundable and non-transferable. We do understand that extenuating circumstances arise and we are open to discussing individual situations via email to hello@temporeformer.com.au.

 

SOCIAL MEDIA

From time to time, we may film or photograph live classes in the studio so it is possible you will appear in these videos or photos. By agreeing to these Terms and Conditions you allow us to use your image in promotional and other business-related material. If you do not wish to have your image used, please email hello@temporeformer.com.au.

SOCKS

For hygiene purposes, socks are mandatory in our studio.

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